Privacy Policy

This Privacy Policy applies to the services, website(s), and mobile application(s) (together, the “Platforms”) provided by EZ-Charge (collectively referred to in this Policy as “EZ-Charge”, “we”, “our”, “us”). EZ-Charge is the controller responsible for determining how and why your personal data is processed when you use our Platforms and services.

If you have any questions about this Policy, including requests to exercise your privacy rights, you can contact us at:

Email: [email protected]

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What Data Do We Collect?

This Policy explains how we collect, use, and share information about you.

For the purposes of this Policy, “personal data” means any information that can be used to identify you directly or indirectly as a natural person.

When you access or use our Platforms and services, we may collect the following types of personal data:

1. Information you provide to us

• Contact information – such as your name, email address, phone number, company name, and any other details you choose to share when you complete a form, create an account, or contact us.

• Account information – if you create an account, we may collect login credentials and preferences associated with your user profile.

• Payment and billing details – including limited payment-related data such as billing information. Full card details are usually handled by our secure payment providers (see “Third-Party Payment Providers” below).

• Communications – information you provide when you contact us (e.g., support requests, sales inquiries, feedback, reviews, or responses to surveys).

• Content about others – if you use our services to invite others or share access, we may receive their name, email, or phone number. By providing such data, you confirm you have their permission to share it with us.

2. Information collected automatically

When you use our Platforms, certain information may be collected automatically, including:

• Usage and transaction data – such as services you use, sessions started, devices charged, venues visited, timestamps, and related activity.

• Device and technical data – including device type, operating system, browser type, app version, language settings, and other technical identifiers.

• Log data – IP address, access times, pages viewed, links clicked, errors or crashes, and other diagnostic data.

• Location data – approximate location based on IP address or, if you grant permission, more precise location (e.g., to help you find nearby EZ-Charge locations).

• Cookies and similar technologies – see “Cookies” section below.

3. Information from other sources

We may also obtain information about you from:

• Venue or business partners hosting our charging solutions.

• Analytics and marketing partners.

• Publicly available sources (e.g., public social media profiles, business websites).

• Third-party platforms you connect with our services (e.g., sign-in providers, payment platforms).

We do not intentionally collect any special categories of personal data (such as health data, race, religion, or political opinions), nor do we intentionally collect information about criminal convictions, unless legally required.

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How We Use Your Personal Data

We use your personal data only where we have a lawful basis for doing so, which may include: performance of a contract, our legitimate business interests, compliance with legal obligations, or your consent.

A. Service-Related Purposes

We use your information to provide, maintain, and improve our Platforms and services, including:

• Creating, managing, and authenticating your user account.

• Providing you access to EZ-Charge stations, apps, and related services.

• Processing transactions, including payment and billing.

• Providing customer support, responding to inquiries, and resolving issues.

• Personalizing your experience (e.g., showing nearby locations, remembering preferences).

• Sending important service-related messages (e.g., updates, technical notices, changes to terms or policies).

Legal basis: performance of a contract, legitimate interests, and/or your consent (where required).

B. Business and Operational Purposes

We also use your personal data for purposes connected to the operation and growth of our business, such as:

• Managing our relationship with customers, partners, and suppliers.

• Conducting analytics, reporting, and research to improve our services and user experience.

• Monitoring usage trends and performance across locations.

• Detecting, preventing, and investigating fraud, abuse, or security incidents.

• Complying with legal and regulatory obligations.

• Maintaining internal records, accounting, and risk management.

Legal basis: legitimate interests and legal obligations.

C. Marketing and Promotional Purposes

With your consent where required, we may use your information to:

• Send you news, updates, offers, and promotions related to EZ-Charge.

• Inform you about new features, products, or locations.

• Invite you to participate in surveys, events, or referral programs.

• Share testimonials or feedback you voluntarily provide (in line with applicable laws).

You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

Legal basis: your consent and/or legitimate interests (where permitted).

D. Other Purposes

We may use your personal data for other purposes that are compatible with those described above or where we are required to do so by law. If we intend to use your data for a materially different purpose, we will provide additional notice where legally required.

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Cookies and Similar Technologies

Our Platforms may use cookies and similar technologies (such as pixels or local storage) to:

• Remember your preferences and settings.

• Keep you signed in.

• Understand how you use our site or app.

• Improve performance and user experience.

• Support security and fraud prevention.

You can usually control cookies through your browser settings (e.g., blocking or deleting them). If you choose to disable cookies, some features of our Platforms may not function properly.

Some third-party service providers (e.g., analytics, advertising, or payment providers) may also use cookies or similar technologies. Their use of data is subject to their own privacy policies.

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Sharing and Disclosure of Personal Data

We do not sell your personal data. We may, however, share your data in the ways described below.

1. Service Providers and Partners

We may share your personal data with third parties who perform services on our behalf, including:

• Hosting and cloud infrastructure providers.

• Payment processors and financial institutions.

• Customer support platforms and CRM tools.

• Analytics and reporting providers.

• Email and communication service providers.

• IT, security, and maintenance vendors.

• Marketing and advertising (where permitted).

These parties are only allowed to use your personal data to provide services to us and are required to protect it appropriately.

2. Business and Venue Partners

We may share aggregated or de-identified data with venue partners (such as malls, restaurants, or campuses) to help them understand usage trends. When necessary (e.g., for support or dispute resolution), we may share limited personal data with the venue where you used EZ-Charge, in accordance with applicable law.

3. Corporate Transactions

If EZ-Charge is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, your personal data may be transferred to the relevant parties as part of that transaction, subject to appropriate confidentiality protections.

4. Legal and Compliance

We may disclose your personal data where required or permitted by law, including to:

• Government authorities, regulators, or law enforcement.

• Courts, legal advisers, or other parties in connection with legal claims or proceedings.

• Enforce our agreements, terms, and policies.

• Protect the rights, property, or safety of EZ-Charge, our users, partners, or the public.

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International Transfers

Our service providers and data storage locations may be located in other countries. Where your personal data is transferred outside your country of residence, we will take reasonable steps to ensure an appropriate level of protection is applied, in accordance with applicable data protection laws.

These safeguards may include:

• Contractual protections such as standard contractual clauses.

• Requiring the recipient to comply with recognized privacy standards.

• Transferring data only where we are satisfied your rights and protections are maintained.

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Retention of Personal Data

We keep your personal data only for as long as necessary to:

• Provide our services to you;

• Fulfill the purposes described in this Policy;

• Comply with legal, tax, and regulatory requirements;

• Resolve disputes and enforce our agreements.

When personal data is no longer needed, we will delete it, anonymize it, or securely store it until deletion is possible.

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Security

We take reasonable and appropriate technical and organizational measures to protect your personal data against accidental loss, misuse, unauthorized access, disclosure, alteration, or destruction.

These measures may include:

• Encryption in transit and at rest (where appropriate).

• Access controls and authentication.

• Network and infrastructure security.

• Staff training and confidentiality obligations.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

If we become aware of a security incident that affects your personal data, we will take steps consistent with applicable law to notify you and mitigate the impact.

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Third-Party SDKs and Analytics

Our mobile apps and Platforms may integrate third-party software development kits (SDKs) and analytics tools to help us understand how users interact with features, identify areas for improvement, and ensure stable performance.

These tools may collect information such as:

• Feature usage (e.g., how often certain buttons or screens are used).

• Session duration and navigation paths.

• Device and app performance metrics.

We use this information to improve functionality and user experience. We do not use these tools to collect sensitive personal information for unrelated purposes.

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Your Rights

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal data:

• Access – to request confirmation and a copy of the personal data we hold about you.

• Correction – to request that inaccurate or incomplete data be corrected.

• Deletion – to request that we delete your personal data in certain circumstances.

• Restriction – to request that we restrict certain processing of your data.

• Portability – to request a copy of your data in a structured, commonly used format.

• Objection – to object to processing based on our legitimate interests or for direct marketing.

• Withdraw consent – where we rely on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request.

We aim to respond to all valid requests within a reasonable timeframe and in accordance with applicable law. If you are not satisfied with how we handle your personal data, you may also have the right to lodge a complaint with your local data protection authority.

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Third-Party Links

Our Platforms may contain links to websites, apps, or services that are not operated by EZ-Charge. If you click on a third-party link, you will be directed to that third party’s site or service.

We are not responsible for the privacy practices or content of third-party sites. We strongly encourage you to review the privacy policies of any third-party services you use.

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Third-Party Payment Providers

When you make payments through our Platforms, we may offer or integrate with third-party payment providers (such as credit card processors, Apple Pay, Google Pay, or other payment services).

• We do not store your full payment card details when you pay through these providers.

• Payment information is processed directly by the payment provider in accordance with their own privacy and security practices.

• We may receive limited information related to your transaction (e.g., confirmation that payment was successful, last 4 digits of card, and transaction ID).

We recommend reviewing the privacy policies of any payment providers you choose to use.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data.

When we make material changes, we will:

• Update the “Last Updated” date at the top or bottom of this Policy; and

• Provide additional notice where required (e.g., via email or prominent notice on our Platforms).

Your continued use of our Platforms and services after any changes to this Policy means you acknowledge and accept the updated Policy.

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Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our handling of your personal data, you can contact us at:

Email: [email protected]